FAQs

WHAT IS CANDYLUX VIRGIN HAIR BOUTIQUE RETURN POLICY?

CandyLux Virgin Hair Boutique is committed to providing products of the highest quality. Our products have undergone rigorous quality testing and assurance processes to guarantee their excellence and flawlessness. However, if, for any reason, you receive a product that is damaged, defective, or materially different from your expectations, please reach out to us within 3 days of receiving your package.

For an unused product that does not meet our brand and quality standards, we are more than willing to facilitate an exchange or return. It is important to note that the hair should not be unraveled, colored, cut, or compromised in any way, and it must be returned in its original packaging.

Your satisfaction is our priority, and we strive to ensure that every CandyLux product meets or exceeds your expectations. Feel free to contact us with any concerns, and we will be happy to assist you.

 

WHAT COLOR ARE CANDYLUX VIRGIN HAIR BOUTIQUE EXTENSIONS?

Unless specified CandyLux Virgin Hair Boutique wig units, bundles, lace frontals and lace closures are a natural brown color comparable to 1B.

HOW LONG DOES CANDYLUX VIRGIN HAIR BOUTIQUE HAIR EXTENSIONS LAST?

The lifespan of CandyLux Virgin Hair Boutique extensions is determined by how well you take care of them, what products are used on them, and how often they are worn. Our hair extensions usually last between 2-3 years with proper care and maintenance. A complimentary hair care guide is included with every CandyLux Virgin Hair Boutique order.

CAN I DYE MY CANDYLUX VIRGIN HAIR BOUTIQUE EXTENSIONS?

Yes. All CandyLux Virgin Hair Boutique wig units, bundles, frontals and closures can be custom colored by either yourself or a professional hairstylist. We highly recommend any coloring to be performed by a licensed professional. Hair can easily be lifted to color 27.  

WHAT PAYMENT METHODS ARE ACCEPTED?

CandyLux Virgin Hair Boutique accepts all major credit cards, Paypal and online financing through Klarna, Sezzle, Affirm, AfterPay and ShopPay.

Are there any interest rates for the Slay Now Pay Later programs?

Affirm Rates are from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

HOW LONG FOR PROCESSING, SHIPPING AND DELIVERY?

Please allow 3 business days for processing. Shipping may take up to 7 days for delivery depending on the United States Postal Service. Expedited shipping is not available at this time.

CAN I CURL AND STRAIGHTEN MY CANDYLUX VIRGIN HAIR BOUTIQUE EXTENSIONS?

Just like your own hair, CandyLux Virgin Hair Boutique Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your CandyLux Hair extensions; we suggest that you use a heat protectant spray prior to styling your extensions.

HOW LONG DOES CANDYLUX VIRGIN HAIR BOUTIQUE HAIR EXTENSIONS LAST?

The lifespan of CandyLux Virgin hair extensions is determined by how well you take care of them, what products are used on them, and how often they are worn. Our hair extensions usually last between 2-3 years with proper care and maintenance. A complimentary hair care guide is included with every CandyLux Virgin Hair Boutique order.

 WHAT PRODUCTS DO YOU RECOMMEND FOR CANDYLUX HAIR?

  1. Sulfate-Free Shampoo

    • Product Recommendation: Tresemme Rich Mouisture Shampoo or Moroccanoil Moisture Repair Shampoo
    • Why: These sulfate-free shampoos are gentle on both natural hair and extensions, preventing dryness and keeping the hair smooth and manageable.

  2. Hydrating Conditioner

    • Product Recommendation: Olaplex No.5 Bond Maintenance Conditioner or Tresemme Rich Moisture Conditioner
    • Why: Deeply moisturizing and formulated without harsh chemicals, these conditioners maintain the softness and flexibility of hair extensions, preventing them from becoming brittle.

  3. Leave-In Conditioner

    • Product Recommendation: It’s a 10 Miracle Leave-In Product 
    • Why: Lightweight and nourishing, these leave-ins prevent tangling while adding a protective layer to hair extensions. They’re ideal for daily moisture without weighing the hair down.

  4. Heat Protectant Spray

    • Product Recommendation: Kenra Platinum Blow-Dry Spray or TRESemmé Thermal Creations Heat Tamer Spray
    • Why: Essential for maintaining the integrity of extensions during heat styling, these sprays create a barrier that prevents damage while preserving the hair’s shine and smoothness.

  5. Argan or Hair Oil

    • Product Recommendation: Moroccanoil Treatment or Chi Infusion Serum
    • Why: These oils add shine and help seal in moisture without making extensions greasy. They’re perfect for adding a natural luster and taming any frizz or flyaways.

  6. Lightweight Styling Mousse

    • Product Recommendation: Design Essentials Curl Enhancing Mousse or Paul Mitchell Sculpting Foam
    • Why: A mousse can help define waves or curls in extensions, adding body and texture without leaving the hair stiff or sticky.