Shipping/Return Policies

At Candylux Virgin Hair Boutique customer satisfaction is our No.1 goal. We stand behind the quality of our products. We believe we can work together with our customers to make every purchase a positive experience. Our hair is beautiful and unique, just like you!


We normally ship our packages via USPS. Orders will ship within 2-3 business days of receiving payment. Orders require 3-5 business days for delivery after it ships depending on its destination.

CandyLux Virgin Hair Boutique is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery.


CandyLux Virgin Hair Boutique is committed to providing products of the highest quality. Our products have undergone rigorous quality testing and assurance processes to guarantee their excellence and flawlessness. However, if, for any reason, you receive a product that is damaged, defective, or materially different from your expectations, please reach out to us within 3 days of receiving your package.

For an unused product that does not meet our brand and quality standards, we are more than willing to facilitate an exchange or return. It is important to note that the hair should not be unraveled, colored, cut, or compromised in any way, and it must be returned in its original packaging.

Your satisfaction is our priority, and we strive to ensure that every CandyLux product meets or exceeds your expectations. Feel free to contact us with any concerns, and we will be happy to assist you.


CandyLux Virgin Hair Boutique isn’t responsible for any lost/damage packages. We will not issue any refunds if your package is returned to CandyLux Virgin Hair Boutique.


We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you! If you have received any product that is defective you must contact us within 3 business days of receipt of the merchandise. We will address the quality issue at once. Customers will be responsible for paying costs associated with returning the item. If Candylux Virgin Hair Boutique verifies and agrees that the product is defective in any way, Candylux Virgin Hair Boutique will then exchange the item.

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. However we will not accept any product that has been altered in any way.


Candylux Virgin Hair Boutique at its sole discretion, may exchange products under the following conditions: Requests must be made within 3 days of receipt of product(s). Any exchange request after 3 days will not be honored. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, colored or washed) in any way.
According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Product must be exchanged for something of equal or greater value. No refunds will be permitted. In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.